Get in Touch With Us

Got a question about a brand you've seen on rcet.org.uk, spotted something that needs updating, or want to suggest a topic for us to cover? This page explains how to reach the team behind Non Gamstop Casinos and what sort of enquiries we can help with.

The Best Way to Reach Us

Email is the most reliable route to our team. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to do the work for us. Wherever possible, tell us in the first line or two what your message is about, whether that's a specific casino, a free spins offer, or something else entirely. It helps us route your enquiry to the right person and get back to you sooner.

We aim to reply within two working days. During busier periods it can take a little longer, but every message gets a genuine response.

What We Can Help With

• Questions about brands we cover — If you'd like more detail on a welcome offer, free spins terms, or how one operator compares with another before you sign up, ask us directly.
• Corrections and updates — Offers, wagering requirements and free spins terms at casinos not on GamStop change frequently. If you spot something on rcet.org.uk that looks out of date, we want to know so we can check it and fix it.
• Content suggestions — If there's a topic you'd like us to cover in more depth, such as payment methods, how ranking works, or a comparison of specific sites, let us know.
• Site or partnership enquiries — If you represent an operator and want to discuss featuring on the site, introduce yourself and explain what you have in mind.
• General feedback — Positive or critical, reader feedback shapes how we review and rank the sites listed here.

What We Can't Help With

We're an independent information and comparison site, not a casino operator, and not a customer support desk for any of the brands we list. That means we can't process withdrawals, resolve account disputes, or verify a customer's identity on a specific site. For account-specific issues — a delayed withdrawal, a bonus that hasn't credited, or a verification query — you'll need to contact that operator's own support team directly, usually via live chat or email from within your account.

If your enquiry relates to managing your own gambling, including self-exclusion, we're glad to point you towards general information, but for anything urgent or personal, a dedicated support service is the more appropriate first call.

Before You Write In

A good number of common questions are already answered elsewhere on the site. If you're weighing up which operator to try, our roundup of trusted non GamStop casinos covers how sites are assessed, what to check before signing up, and how offers compare across providers. It's worth a look before you get in touch, in case the answer is already there.

How We Handle Your Message

Every email is read by a real person on our team, not filtered through a bot. We don't ask for sensitive account details, passwords, or payment information by email, and you should never send these to us or to any casino support address that looks unfamiliar. If in doubt about who you're corresponding with, stop and verify before sharing anything personal.

We take accuracy seriously across everything published on rcet.org.uk, and reader messages are one of the main ways we catch things that need revisiting. Whether you're flagging an error, asking a question, or simply sharing an opinion on something you've read, thank you for taking the time — we do read every message that comes in.